Munio Wins Best Business Transformation Award 2025
We are beyond thrilled to announce that Munio has won the Best Business Transformation Award at the 2025 Best Business Awards! This recognition is a testament to our relentless drive to innovate, grow, and deliver exceptional IT support and cybersecurity solutions to UK SMBs.
Since our rebrand from Computer Rescue to Munio Ltd in 2022, we have embarked on a transformative journey that has reshaped every aspect of our business. Our focus has been clear: providing world-class cybersecurity, IT support, and customer service that businesses can truly rely on.
What the Judges Said
The judges were particularly impressed with the scale and impact of our transformation. In their words:
“Since rebranding in 2022 with a host of enriched new offerings including an IT academy for clients and staff, cutting-edge cybersecurity tools, enhanced personalised customer service, and improved staff benefits, IT support company Munio Ltd has experienced a supersonic uptick in growth. Focusing on small- to medium-sized businesses, Munio’s transformation has increased operational efficiency by 40% and reduced its costs by a quarter. Additionally, customer retention has soared to 98%, employee satisfaction is an unparalleled 100%, and new business has more than tripled!”
A Word from Our CEO, Jason Lydford
Reflecting on this incredible achievement, Jason Lydford, CEO of Munio, shared:
“Winning this award is a proud moment for everyone at Munio. It validates the hard work, commitment, and passion of our team in redefining what IT support and cybersecurity mean for SMBs. The transformation wasn’t just about rebranding—it was about reimagining our entire approach to service delivery, investing in cutting-edge solutions, and creating a workplace culture that empowers our team. Seeing the tangible results in customer retention, staff satisfaction, and business growth confirms that we’re on the right path. This award is a milestone, but it’s just the beginning. We’re excited for what’s next! Huge congratulations to the team – thoroughly deserved”
Our Transformation Journey
Our evolution from Computer Rescue to Munio Ltd wasn’t just a name change—it was a complete overhaul of our mission, values, and operations. Here are some of the key changes that have propelled our success:
Cybersecurity First Approach – We expanded our services to include advanced cybersecurity solutions such as EDR, MDR, forensics, and 24/7/365 managed SOC to better protect our clients.
IT Academy for Clients & Staff – We launched an in-house IT Academy to upskill both our team and our clients, ensuring they stay ahead of evolving threats and technologies.
Enhanced Customer Service – With a focus on personalisation and proactive support, our client relationships have deepened, reflected in our industry-leading 98% customer retention rate.
Employee Satisfaction at 100% – We prioritised workplace culture, staff benefits, and career growth, leading to unprecedented employee satisfaction levels.
Operational Efficiency & Growth – Our streamlined processes have increased efficiency by 40%, cut costs by 25%, and tripled new business acquisition.
What’s Next for Munio?
This award is a fantastic milestone, but we’re not stopping here. We remain committed to pushing boundaries, innovating in IT support and cybersecurity, and ensuring that UK SMBs get the protection, expertise, and service they deserve.
A huge thank you to our team, clients, and partners who have been part of this journey. Here’s to even greater success ahead!
Interested in partnering with an award-winning IT and cybersecurity provider?
Get in touch today and discover how Munio can transform your business security and IT operations.
Contact us at: www.munio-it.co.uk
Call us on: 01795 383 383
