When downtime disrupts your business operations regularly, it’s a red flag. Even short interruptions add up, impacting productivity and frustrating your team. Persistent outages suggest your IT provider may lack the resources, proactive monitoring, or strategic planning needed to maintain stable systems.
Instead of simply reacting to issues, effective IT support should proactively find and address vulnerabilities to prevent downtime from happening in the first place.
Signs of problematic downtime:
- Repeated Disruptions, Big or Small: Even small, repeated system failures signal deeper issues. Just two hours of downtime per employee can cost UK businesses an average of £475 – disruptions like these shouldn’t be ignored.
- Lack of Preventive Measures: System failures are dealt with reactively, without proactive steps to prevent them from recurring.
- Ongoing, Unresolved Issues: Recurring problems that aren’t addressed in a way that prevents them from resurfacing.
Impact on your business:
Unplanned downtime, no matter the scale, can lead to significant productivity losses, delayed projects, and dissatisfied clients, ultimately impacting your bottom line. If your IT provider isn’t focused on stability and preventive action, they may not be fully equipped to support your business. Reliable IT support prioritises minimising disruptions and preventing costly downtime before it affects your operations.
