A recent cyber attack targeting telematics provider Microlise has highlighted critical vulnerabilities in supply chain security, disrupting tracking services for prominent clients such as DHL and Serco and exposing limited employee data. The breach, disclosed on October 31, led to a significant 16% drop in Microlise’s stock value and raised concerns about the broader implications of supply chain attacks for businesses reliant on third-party providers. Here is how a cyber attack exposes supply chain vulnerabilities in real-time.
How are Companies Reacting to the Cyber Attack?
Microlise, a key supplier of asset-tracking software to large corporations, confirmed that while some employee data had been exposed, customer data remained unaffected. The company has since engaged third-party cyber security experts to assist in containing the breach and restoring system functionality by the end of the week. Alongside notifying affected employees, Microlise is working by regulatory requirements, including informing the Information Commissioner’s Office.
Client Impact and Response
The cyber attack had noticeable repercussions for two of Microlise’s high-profile clients, DHL and Serco:
- Serco experienced disruptions to tracking and panic alarm systems in prison transport vehicles. This disruption forced transport crews to adopt alternative safety protocols, including routine check-ins every 30 minutes and reliance on paper maps. Despite these temporary measures, Serco assured that its services for the Ministry of Justice remained operational.
- DHL, another significant client, saw impacts on its delivery tracking for the Nisa Group, leading to delays in supply chain operations. Although DHL quickly resumed tracking capabilities, the incident highlighted potential operational risks for logistics-dependent companies.
Lessons for Businesses: Strengthen Supply Chain Security
The Microlise incident underscores a growing threat to modern supply chains. Today’s interconnected supply chains create dependencies on third-party providers, making any organisation reliant on external services susceptible to the ripple effects of a cyber attack. Cyber criminals are increasingly aware of this vulnerability, understanding that targeting one supplier can lead to disruptions across multiple clients, each of whom may have numerous end customers.
Cyber attack exposes supply chain
These kinds of attacks illustrate the need for businesses to adopt strong security measures across their entire supply chain. The business that was affected has a trusted role in asset tracking, making it an attractive target for cyber criminals. However, in an era of frequent, high-impact cyber attacks, businesses must take a coordinated approach to manage risks across the digital supply chain, which includes enforcing strict controls, monitoring third-party access, and upholding rigorous cyber hygiene standards.
The Importance of Vetting and Monitoring Suppliers
Organisations must proactively evaluate and secure their supply chain to mitigate risks associated with third-party dependencies. Steps to consider include:
Supplier Audits and Security Assessments
Businesses should conduct regular audits and assessments of their suppliers’ cyber security protocols. A supplier with weak defences becomes a vulnerable entry point for cyber criminals and can compromise an entire network of interconnected clients.
Incident Response Coordination
By establishing an integrated incident response strategy, organisations can ensure that responses are coordinated across all parties, helping to limit the impact of any disruptions and enabling a faster return to business as usual.
Continuous Monitoring
Implementing continuous monitoring of third-party systems can help identify anomalies or vulnerabilities early. A timely, real-time monitoring intervention can prevent more minor issues from escalating into critical disruptions.
A Coordinated Approach to Mitigating Supply Chain Risk
Cyber attacks on providers like Microlise demonstrate that a single vulnerability in the supply chain can have a cascading impact across multiple industries. To safeguard against this growing threat, organisations must adopt a comprehensive, multi-layered cyber security approach that includes rigorous security standards, proactive risk assessments, and coordinated response measures.
Protect Your Business With Managed Cyber Security Services
By doing so, businesses can better protect themselves and their clients, fostering resilience in an increasingly interconnected world. Every business needs secure, managed cyber security services across their whole supply chain, and it is important that organisations and leaders communicate with each other to ensure this happens.
