We often hear that “technology moves fast.” But it’s not just about the pace of change, it’s about whether your people are ready to move with it.
At Neuways, we work with SMEs across the UK who are embracing digital transformation, cloud technology, cyber security, automation, and even AI. But here’s the catch: the most advanced tech in the world won’t get you far if your team doesn’t know how to use it confidently and effectively.
That’s why investing in employee upskilling is one of the smartest moves any SME can make. It’s not just about training – it’s about future-proofing your business.
Why Upskilling Matters (Now More Than Ever)
Technology has rapidly changed how we work, from collaboration tools like Microsoft Teams, to cyber security best practices, to AI-powered features in Microsoft 365. And it’s not slowing down.
But many SMEs are still playing catch-up. A recent UK study found that over 70% of workers feel underprepared to use the technology available to them at work. That’s a huge productivity gap – and a missed opportunity.
When you invest in upskilling, you:
- Increase team confidence and performance
- Improve adoption of new systems and tools
- Reduce downtime caused by tech misuse or confusion
- Strengthen your cyber resilience
- Boost employee retention and morale
- Align your workforce with future business goals
At the end of the day, technology is a tool – and like any tool, it’s only as useful as the hands it’s placed in.
Practical Ways SMEs Can Upskill Their Teams
You don’t need a big training budget to make progress. Here are some practical, accessible ways to bring continuous learning into your business:
Leverage Built-In Training from Microsoft & Other Platforms
If your business uses Microsoft 365 (like many of our clients do), you already have access to a huge library of tutorials, webinars, and user guides. Microsoft Learn, LinkedIn Learning, and in-app training resources are fantastic for quick wins and deeper dives.
Tip: Start small. A 20-minute session on “How to use Microsoft Teams effectively” can boost daily productivity more than you might expect.
Make Cyber security Awareness Ongoing
Cyber threats evolve constantly – and so should your team’s awareness. Neuways offers cybersecurity training programmes that are SME-friendly, practical, and even a bit fun (yes, really!).
We recommend:
- Regular phishing simulations
- Short training videos and quizzes
- Monthly tips or refreshers on best practices
- Making security part of your onboarding process
Create a Culture of Learning (Not Just Training)
Upskilling shouldn’t feel like homework. Embed learning into your company culture by:
- Encouraging employees to share new tips or tools they’ve discovered
- Celebrating knowledge-sharing moments (like “Tip of the Week” emails)
- Allowing time for training during the workday
- Rewarding personal development goals or course completions
When learning is valued, people are more motivated to grow.
Use Skills Assessments to Identify Gaps
Many businesses aren’t sure where to start. That’s where skills audits come in.
At Neuways, we help SMEs run light-touch assessments to identify knowledge gaps in areas like digital tools, remote working platforms, or security best practices. This helps prioritise what to focus on, rather than trying to tackle everything at once.
Partner with an MSP Who Supports Growth
Not all MSPs provide training support, but we do. At Neuways, we see ourselves as your strategic IT partner. That means helping your people and your systems stay ready for whatever comes next.
From one-to-one coaching to group training sessions, we can support your team with:
- Microsoft 365 skills development
- Cyber security awareness
- Remote and hybrid work best practices
- Change management support during tech rollouts
Final Thoughts
Upskilling isn’t a luxury, it’s a necessity. It empowers your team, strengthens your business, and ensures your investment in technology pays off.
At Neuways, we believe in putting people and progress at the heart of everything we do. Because the best IT strategy is one that supports your business and brings your team along for the ride.