In 2023, Gartner posited that the digital workplace is the centrepiece of the employee experience with enterprise information technology, as well as an agent for changing workers’ behaviour as work becomes more technology-dependent.
In the report, 2023 Strategic Roadmap For Digital Workplace Infrastructure and IT Operations (I&O), the analyst suggested that a successful digital workplace strategy strikes a cost-effective balance between hardware, employee support and cybersecurity while focusing on improving the digital employee experience.
Key findings of the report
Digital employee experience (DEX) is a major component of overall employee experience. This necessitates a greater focus on continually measuring and improving employee sentiment, technology adoption and solution performance.
Gartner posits that many digital workplace leaders are increasing investments in endpoint analytics and self-healing.
Traditional, siloed operating models are prone to gaps in DEX and are ill-equipped to support increased cybersecurity and operational demands, yet many organisations fail to adjust their structure.
Over 80% of digital workplace leaders have increased prioritisation on environmental sustainability. Success requires modern operations, selecting sustainable vendors, adopting new tooling and developing comprehensive reporting.
Gartner says I&O plays a crucial role in enabling and supporting the digital workplace and must improve its business acumen and ability to:
- Adapt to ever-evolving employee, HR and line-of-business demands
- Upskill team members
- Evolve operating models
- Keep pace with and prepare for the future
- Free up resources to focus on employee enablement
- Improve DEX
- Eliminate technical debt
