I recently came into some funds and, being conscious of the financial services compensation scheme (FSCS) limiting bank insurances of deposit accounts to £85,000 (€100,000 EU; $250,000 USA) have had to open new accounts to move things around. In general, the remote account opening experience with newer neobanks is pretty good. On the other hand, … Read more
In today’s competitive landscape, the lines between product and price offerings among Asian insurers are blurring, compelling companies to find innovative ways to capture customer attention and secure their business. As a result, customer engagement and experience have become paramount to success. Despite insurers’ efforts to prioritize customer-centric approaches and personalized experiences, a staggering 74% … Read more
The U.S. Fifth Circuit Court of Appeals recently confirmed that an employee’s complaints to an important customer about wages and working conditions for herself and her coworkers were protected under the National Labor Relations Act (NLRA). After she was fired, the National Labor Relations Board ruled that … Read more
If the FCC leadership wasn’t changing hands, the Notice of Inquiry could be the first step toward a rulemaking. “We cannot ignore these complaints, especially not when we know that it is possible to do better… We want to help improve the customer experience, understand what tools we have to do so, and what gaps … Read more
Davies’ chief AI officer says biggest challenges are compliance and customer expectations | Insurance Business America Technology Davies’ chief AI officer says biggest challenges are compliance and customer expectations He breaks down the organization’s AI strategy It wasn’t too long ago that using artificial intelligence (AI) to greatly enhance human ability was the stuff of … Read more
