Customer

Three key levers to reinvent insurance customer relationships | Insurance Blog – Go Health Pro

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Three key levers to reinvent insurance customer relationships | Insurance Blog – Go Health Pro

In today’s competitive landscape, the lines between product and price offerings among Asian insurers are blurring, compelling companies to find innovative ways to capture customer attention and secure their business. As a result, customer engagement and experience have become paramount to success. Despite insurers’ efforts to prioritize customer-centric approaches and personalized experiences, a staggering 74% … Read more

Employee complaint to customer is protected confirms Fifth Circuit – Go Health Pro

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Employee complaint to customer is protected confirms Fifth Circuit – Go Health Pro

                The U.S. Fifth Circuit Court of Appeals recently confirmed that an employee’s complaints to an important customer about wages and working conditions for herself and her coworkers were protected under the National Labor Relations Act (NLRA). After she was fired, the National Labor Relations Board ruled that … Read more

ISPs say their “excellent customer service” is why users don’t switch providers – Go Health Pro

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ISPs say their “excellent customer service” is why users don’t switch providers – Go Health Pro

If the FCC leadership wasn’t changing hands, the Notice of Inquiry could be the first step toward a rulemaking. “We cannot ignore these complaints, especially not when we know that it is possible to do better… We want to help improve the customer experience, understand what tools we have to do so, and what gaps … Read more

Davies’ chief AI officer says biggest challenges are compliance and customer expectations – Go Health Pro

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Davies’ chief AI officer says biggest challenges are compliance and customer expectations – Go Health Pro

Davies’ chief AI officer says biggest challenges are compliance and customer expectations | Insurance Business America Technology Davies’ chief AI officer says biggest challenges are compliance and customer expectations He breaks down the organization’s AI strategy It wasn’t too long ago that using artificial intelligence (AI) to greatly enhance human ability was the stuff of … Read more

Texas Reaches $3.5M Settlement With Marriott Over Customer Data Breach – Go Health Pro

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Texas Reaches .5M Settlement With Marriott Over Customer Data Breach – Go Health Pro

Texas Attorney General Ken Paxton announced the state has secured a settlement with Marriott International, Inc., that resolves an investigation into a breach of one of the company’s reservation databases. The breach exposed 131 million guest records pertaining to customers in the United States and these records included contact information, gender, dates of birth, legacy … Read more

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