Image Source: 123rf.com Costco is known for its exceptional customer service and great deals. It keeps customers coming back for more time and time again. However, the warehouse retailer hasn’t always made decisions that aligned with its customers’ needs or wants. Let’s take a look at five times Costco made a big change that left … Read more
Auto and home insurers’ investments in mobile app features and refinements have led to a significant rise in customer satisfaction scores, according to the J.D. Power 2024 U.S. Claims Digital Experience Study. The study revealed that overall satisfaction with the auto and home insurance digital insurance claims process is 871 (on a 1,000-point scale), up … Read more
Malicious hackers have compromised potentially thousands of organizations by exploiting two new zero-day vulnerabilities found in widely used software made by cybersecurity giant Palo Alto Networks. Security researchers at Palo Alto Networks said Wednesday that they have observed a “limited set of exploitation activity” related to the two vulnerabilities in PAN-OS, the operating system that … Read more
We’re nearing the end of the year, and there are typically a flood of announcements regarding quantum computers around now, in part because some companies want to live up to promised schedules. Most of these involve evolutionary improvements on previous generations of hardware. But this year, we have something new: the first company to market … Read more
Over 237,000 Comcast customers have had their sensitive personal information compromising following a ransomware attack against a third party company. Financial Business and Consumer Solutions (FBCS), a debt collection agency previously used by Comcast, was the subject of a ransomware attack in February 2024, which had a database of names, addresses, social security numbers, dates … Read more
