To effectively play the orchestra, there needs to be a centralized transformation function that defines “the music” that the various initiatives follow in conducting the activities in the missing middle. It should define the overarching guardrails for experience, business, and technical architecture for all of the initiatives in the portfolio. It should also have methods … Read more
AI is a highly effective, multifaceted tool that can not only improve worker productivity for simple tasks, but can also dramatically transform customer service, cybersecurity, and even business strategy. Content that is augmented and shaped by AI – intelligent content – greatly increases the efficiency of human work. When AI is used effectively, people are … Read more
Introduction On the 29th of January this year, the General Court dismissed the Irish Data Protection Commission’s (DPC) action seeking to annul parts of three decisions issued by the European Data Protection Board (EDPB) (Joined Cases T-70/23, T-84/23, and T-111/23). In these decisions, the EDPB directed the DPC to expand its investigation into the data … Read more
Digital transformation is happening across the energy sector at a rapid pace. While accelerated digital adoption can be attributed to the pandemic, Singapore had the foresight to outline the digitalisation of the industry in 2017. This was done through the Ministry of Trade and Industry’s (MTI) Committee on Future Economy report, charting the transformation of … Read more
Every day we see headlines about generative AI. For the insurance industry, this technology offers acceleration in many areas in which AI-led transformation is already underway. But, like any emerging technology, it also introduces new areas of risk. In this Insurance News Analysis, Abbey Compton and I are joined by Daria Lee Sharman for a … Read more
